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veteran insurance ratings after 4 reviews
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sue from somerset
I have been with Petplan Equine for many years and never made a claim. I recently wrote to notify them that I had sadly had to have my beloved horse put to sleep which I was extremely upset about as we'd been together for over 30 years. I merely got a standard letter back stating "Due to changes in your policy a refund of premium has occurred. This has resulted in an amount of £** to be returned to you. Should you have any queries in respect of your return premium please contact Customer Services."
Crassly insensitive. I won't be insuring with them again.
Nicola Adamson from Glasgow
I haven't had my horse for long but the previous owners were with pet plan and recommended it highly so I stayed with them. They will cover your horse till its 25 and my horse has just turned 20. I have found there insurance to be very fairly priced.
CAROL from MARKET HARBOROUGH
Had never made a claim in the 12 years I have had my pony and she is now 21 and had to call the vet out for colic .
Vet Chased me for payment and found out that petplan had rejected my claim as only covered for injury but no-one had contacted me to let me know. this is not made clear on my policy or certificate only in the small print in the booklet as I thought I was covered up to £1000 vet fees . Now left with a hefty bill to pay.
Please read the small print before choosing your policy